Need help?
Call us.
Tell us what has happened. We’ll check our network of approved contractors and arrange an urgent engineer visit.
Emergency repair services
What has
gone wrong?
Tell us about the emergency and your postcode. We’ll check local availability and arrange the appropriate approved contractor where possible.
Plumbing & heating
Burst pipes, uncontrolled leaks, boiler breakdowns and loss of heating or hot water.
Electrical
Loss of power, repeated tripping, damaged fittings and urgent electrical faults.
Drainage
Blocked toilets and drains, overflowing gullies and wastewater backing up.
Emergency property repairs
Urgent roof damage, broken glazing and damage that leaves the property exposed.
- 01
Tell us what has gone wrong
Call or send the job details online, including your postcode and the affected part of the property.
- 02
We check local availability
We identify the trade required and check our approved contractor network for available cover.
- 03
A contractor visits your home
Where a visit is available, the contractor assesses the emergency and carries out the agreed work.
The HomeAssist service
One call when it cannot wait.
Give us the emergency details and your postcode. We’ll check our network of approved contractors and arrange the appropriate trade where local cover is available.
We record the fault, immediate risks and property details.
We check which approved contractors are available locally.
The contractor assesses the emergency and agrees the work with you.
Across the United Kingdom
National network.
Local response.
Our approved contractor network covers areas across the UK. Availability depends on the emergency, trade, location and time of call.
Check coverage ↗Home advice
A calm first step
when something goes wrong.
Straightforward guidance to help you protect your home, recognise warning signs and know when to stop and call a professional.
What to do when a pipe is leaking
Simple steps to limit water damage and gather the details an engineer will need.
Read the guide → ElectricalWhy do my electrics keep tripping?
How to recognise common warning signs and when to stop troubleshooting.
Read the guide → DrainageSeven signs of a blocked drain
What slow flow, smells and gurgling noises may be telling you.
Read the guide →Good to know
Before you
get in touch.
Quick answers to the questions homeowners ask most often.
What counts as a home emergency?
An unexpected fault or damage that needs prompt attention to protect people, prevent further damage, restore an essential service or secure the property.
Do I need to diagnose the fault?
No. Tell us what has happened, where the problem is and whether there is an immediate risk. We’ll identify the trade required and check availability.
Are you available 24 hours a day?
You can call our emergency line 24/7. An engineer visit depends on the trade and availability in your area.
How do I request emergency help?
For the quickest response, call 0800 719719. You can also send the details online for our team to review.
Request emergency help
Tell us what
has happened.
If you need an urgent response, call us. Online requests are reviewed by our team but may not be immediate.
24/7 emergency line0800 719719